kirika Privacy Policy

Information We Collect

kirika collects personal information through several channels: directly from you when you register an account, interact with the platform, or contact support; automatically through your use of the kirika website and services; and, where applicable, from third-party identity verification or payment processing partners. The categories of information collected are described below.

1.1 Account Registration Data

When you create a kirika account, we collect the information you provide during the registration process. This includes your chosen username, a valid email address or Bangladesh mobile number, date of birth (for age verification purposes), and a password of your choosing. You may also be asked to provide your full legal name during identity verification at a later stage.

1.2 Identity Verification Data

In accordance with our obligations to prevent fraud and money laundering, kirika may request documentary proof of identity and, where applicable, proof of address and proof of payment method ownership. Documents accepted for identity verification include a valid Bangladesh National Identity Card (NID), passport, or birth certificate. Copies of submitted documents are stored securely and accessed only for verification purposes.

1.3 Financial Transaction Data

kirika records details of all deposits, withdrawals, and bonus transactions associated with your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, transaction timestamps, and transaction reference identifiers. kirika does not store full payment credentials such as mobile banking PINs or full bank account numbers.

1.4 Platform Usage Data

kirika automatically collects certain technical and behavioural data when you access the platform. This includes your IP address, device type, operating system, browser type and version, screen resolution, language settings, pages visited, session duration, game activity logs, and betting history. This information is used for platform security, fraud detection, responsible gaming monitoring, and aggregate usage analytics.

1.5 Communications Data

When you contact kirika support — whether by email or live chat — we retain records of that communication including the channel used, the date and time of contact, and the content of the exchange. This information is used to resolve your query, maintain service quality, and handle any subsequent disputes or complaints relating to the interaction.

How We Use Your Information

kirika uses the personal information it collects for specific, legitimate purposes directly related to operating the platform and serving our users. We do not use personal data for purposes incompatible with those described at the time of collection. The primary purposes for which kirika processes your personal data are set out below.

• Account Management: To create, maintain, and administer your kirika player account, including processing registration, verifying your identity, managing your account settings, and communicating important account-related notices.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, reconcile transaction records, and investigate any payment disputes or discrepancies that may arise.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, multi-accounting, bonus abuse, and other conduct that violates our Terms & Conditions.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling behaviour, apply account restrictions where appropriate, and honour self-exclusion or deposit limit requests made by users.
• Legal & Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) requirements, respond to lawful requests from competent authorities, and maintain financial records in accordance with applicable record-keeping standards.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the kirika platform's features, performance, user experience, and game offering.
• Customer Support: To respond to your queries, resolve complaints, and maintain a record of communications for quality assurance purposes.
• Marketing Communications: Where you have opted in to receive promotional communications from kirika, to send you information about bonuses, promotions, and platform updates relevant to your preferences. You may opt out of marketing communications at any time via your account settings or by contacting support.

Data Sharing & Third Parties

kirika does not sell, rent, or trade your personal information to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, kirika shares necessary transaction data with the payment service provider you select — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The information shared is limited to what each provider requires to execute the transaction and is governed by the provider's own terms of service and privacy policy.

3.2 Identity Verification Partners

Where kirika uses third-party identity verification services to confirm a user's age and identity, limited personal information (such as name and document image) may be shared with such a partner for verification purposes only. Verification partners are bound by strict data processing agreements and are not permitted to use the data for any other purpose.

3.3 Game & Technology Providers

kirika's casino games are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data — such as a session identifier and game outcome logs — to facilitate game operation and auditing. They do not receive your name, contact details, or financial information unless separately required for their own regulatory compliance.

3.4 Legal & Regulatory Disclosure

kirika may be required to disclose personal information to law enforcement agencies, financial intelligence units, courts, or other competent authorities in response to a lawful request, court order, or where disclosure is otherwise required or permitted by applicable law. kirika will, where legally permitted to do so, endeavour to notify affected users of such disclosures in advance.

3.5 Business Transfers

In the event that kirika undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by kirika may be transferred to the relevant successor entity as part of that transaction. Users will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

Cookies & Tracking Technologies

The kirika platform uses cookies and similar tracking technologies — including local storage objects and session tokens — to enable core platform functionality, maintain session state, and collect anonymised usage analytics. By continuing to use the kirika platform after reviewing this policy, you acknowledge the use of these technologies as described below.

Managing Cookies: Most modern web browsers allow you to view, manage, block, and delete cookies through the browser's settings menu. Please note that disabling strictly necessary or fraud prevention cookies may impair your ability to log in to your kirika account or use certain platform features. kirika does not use cookies for third-party advertising or behavioural profiling for marketing purposes beyond the kirika platform itself.

Third-party game providers integrated into the kirika platform may set their own cookies within the game iframe environment. These cookies are governed by each provider's own privacy policy. kirika has no direct control over third-party provider cookies but uses contractual arrangements to limit their scope to operational purposes only.

Data Security & Retention

kirika implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the kirika platform.
• Encryption at rest for sensitive data fields including identity document copies and financial records stored in our databases.
• Role-based access controls ensuring that kirika personnel can only access personal data relevant to their specific operational function.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised access.
• Segregation of production data from development and testing environments.

Data Retention: kirika retains personal data for as long as your account remains active and for a further period after account closure as required to comply with legal, regulatory, and financial record-keeping obligations. The specific retention periods for each category of data are set out in the table in Section 1 of this policy. Once data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

While kirika takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also have a role to play in keeping your data safe: use a strong, unique password for your kirika account, enable two-factor authentication, and never share your login credentials with anyone.

Your Privacy Rights

As a kirika user, you have a number of rights in relation to the personal data we hold about you. kirika respects these rights and will respond to valid requests within a reasonable timeframe, typically within 30 days of receipt. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered username or account email address to help us locate your records.

1. Right of Access: You have the right to request a copy of the personal data kirika holds about you. We will provide this in a clear, structured format. Note that certain information (such as fraud investigation records) may be withheld where disclosure would prejudice an ongoing investigation or the rights of third parties.
2. Right to Rectification: If any personal data kirika holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly via your account settings page.
3. Right to Erasure: In certain circumstances, you have the right to request that kirika delete your personal data. This right is subject to limitations — for example, we are not able to delete data that we are legally required to retain for financial compliance purposes. We will inform you of any such limitations when responding to your request.
4. Right to Restrict Processing: You may request that kirika restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and that objection is under consideration.
5. Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that kirika provide your personal data in a machine-readable format suitable for transfer to another service provider.
6. Right to Object: You have the right to object to the processing of your personal data where that processing is based on kirika's legitimate interests. Where you object to processing for direct marketing purposes, we will cease that processing immediately upon receipt of your objection.
7. Right to Withdraw Consent: Where kirika processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Children & Minors

The kirika platform is strictly intended for adults aged 18 and above. kirika does not knowingly collect personal data from any individual under the age of 18. Account registration requires a declaration of age, and kirika reserves the right to request documentary proof of age at any point.

If kirika discovers or has reasonable grounds to believe that a user is under the age of 18, the account will be suspended immediately pending investigation. If the user is confirmed to be a minor, the account will be permanently closed, all gameplay activity will be voided, and any deposited funds will be returned to the originating payment source. kirika will not retain the personal data of confirmed minors beyond the period required to complete the account closure and refund process.

Policy Updates & Contact

kirika reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via their registered email address or via a prominent notice on the kirika platform. The "Effective Date" at the top of this page will be updated to reflect the date on which the revised policy comes into force. Your continued use of the kirika platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically to stay informed about how kirika handles your personal information. The most current version of this policy is always available at kirika.vip/privacy-policy.

Contact the kirika Privacy Team: If you have any questions, concerns, or complaints regarding this Privacy Policy or kirika's data handling practices, please contact us directly. Our support team is available 24 hours a day, 7 days a week.

If you are not satisfied with kirika's response to a privacy complaint, you may have the right to escalate your concern to a relevant data protection authority or consumer protection body in your jurisdiction. kirika will cooperate fully with any such authority in the investigation of a complaint.